Yesterday's Southwest flight freeze was brief, but it added to the picture of an airline that has struggled more than most with technology issues. | via keranews
In December, Southwest canceled nearly 17,000 flights over the Christmas holiday due to bad weather and its crew-scheduling system becoming overwhelmed. Those cancellations cost the airline more than $1 billion. The Transportation Department is investigating the breakdown.
The airline’s unions have said they warned management about problems with the crew-scheduling system after a previous meltdown in October 2021.during winter weather that is cold enough to limit the amount of time that ground workers can stay outside. Southwest explained in a statement its temporary pause of flights was due to a"firewall failure," blaming a vendor whose firewall went down and forced the loss of operational data.
The carrier said teams worked to minimize disruptions. By about 10:30 a.m. CT, the pause was lifted and Southwest's flights resumed.You have our sincere apologies for the delays today, Chris, especially if the communication onboard has left much to be desired. Please send us a DM with your confirmation number if we can be of further assistance. -Amanda
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