“We messed up.” Southwest Airlines’ chief operating officer on Thursday is expected to face questions from lawmakers over the airline’s December meltdown, while reiterating confidence in efforts to improve its operations.
It was a turbulent year for carriers in 2022. But Southwest’s holiday meltdown stands out. So how much did the cancellations, lost bags and complaints affect the company’s place in WSJ’s annual airline rankings? Illustration: Jon KrauseSouthwest Airlines Co. ’s chief operating officer on Thursday is expected to face questions from lawmakers over the airline’s December meltdown, while reiterating confidence in efforts to improve its operations.
After a winter storm threw its operation into disarray, Southwest canceled over 16,700 flights over a roughly 10-day period at the end of last year in
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