Southwest Airlines CEO says airline may reevaluate open seating after financial loss

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Southwest Airlines CEO says airline may reevaluate open seating after financial loss
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The CEO made comments following the carrier's Q1 results.

People line up based on boarding group numbers to board a Southwest Airlines flight at Oakland International Airport , Jan. 5, 2020, in Oakland, Calif.a $231 million net loss from the first quarter of 2024, CEO Bob Jordan commented on the "disappointing" results and said they are "evaluating options to enhance our Customer Experience" which he said includes "onboard seating.

"We are focused on controlling what we can control and have already taken swift action to address our financial underperformance and adjust for revised aircraft delivery expectations," he continued.On a webcast recording of the earnings call, Jordan said, "It's been several years since we last studied this in-depth, and customer preference and expectations change over time.

"We’re looking into new initiatives, things like the way we seat and board our aircraft," Jordan told CNBC. While Southwest offers priority boarding groups for an additional fee, the company's all-Boeing 737 fleet of single economy class aircraft is known by consumers and among airline competitors for its simplistic and affordable experience.

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