This week, Southwest Airlines CEO Bob Jordan sent an e-mail update to customers concerning the Dec. 2022 “meltdown” that left passengers stranded, thousands of flights canceled, and the carrier needing a massive upgrade to its system.
In the e-mail, Jordan said the Dallas-based company “are currently budgeted to spend more than $1 billion of our annual operating plan on investments, upgrades, and maintenance of our IT systems.”
“They propose to update their computer system, their software, their communication network. So, that if anything as difficult as what happened over the holidays occurs again, they will be prepared,” Jacobson said. “They are going to be going through and acting like another major weather event comes through on their system. Not on their primary system, but on a secondary system and they’re going to test it and they are going to exercise it, and they’re going to stretch it to the absolute maximum.
Enhancing our Crew engagement technology to efficiently communicate with large numbers of Crew Members during frequent schedule changes We've engaged a third-party global aviation consulting firm, Oliver Wyman, to complete an assessment of the event and make recommendations of additional mitigation elements for us to consider.
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