'This is why people shouldn't take their followers for granted. People are genuinely lovely and kind,' one user commented.
Southwest Airlines has been forced to apologize to a passenger after her luggage was seemingly lost, leading her to seek help from her social-media followers instead.
Archery performer Orissa Kelly was flying from Kansas City to Nashville with all of her equipment in tow, but, when her flight landed, she was left waiting anxiously at the luggage carousel as her bags didn't appear. video with over 428,000 views, Kelly said that, as all of her archery gear was in that case, it was"pretty much irreplaceable.":"We take great pride in providing our legendary Southwest hospitality. In this case, Southwest has been in direct contact with the customer to offer support and an apology for her experience."
Orissa Kelly was flying from Kansas City to Nashville, but her bag wasn't loaded onto the flight. Southwest Airlines has apologized to Kelly after the ordeal, and reimbursed her for the costs she incurred.However, with her livelihood entirely dependent on the contents of that bag, Kelly thought ahead and placed an AirTag inside it before traveling. That way, she could track its location if it were ever to go missing.
The AirTag showed that the luggage was inside Kansas City International Airport still, so Kelly spoke to airport staff to make them aware of the error and to locate the bag. But she says in the video that staff weren't willing or able to help her, and she was no closer to getting her things back.
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