Southwest Airlines came to a contract deal with the 170-member union that represents workers that clean airplanes, after the workers overwhelmingly rejected a...
, such as customer service workers and appearance technicians. Both work groups have rejected contract proposals so far this year.
Staffing has been one of the airline’s biggest challenges this year, Southwest executives have said. The company has added more than 7,000 workers this year and finally got back to pre-pandemic employment levels in May.
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