The family says the pet sitter booked through Rover, texted them that their 2-year-old Maltipoo had escaped and she wasn't able to catch up to him. Here's the company's response:
A San Francisco family is demanding answers after their 2-year-old Maltipoo Coco went missing after escaping from a pet caretaker hired through Rover.Before venturing off on a recent Hawaiian vacation, a family in San Francisco booked a pet sitter on the popular pet care service platform, Rover. The family's distance away from home felt even farther after learning their dog had escaped his caretaker.
Coco the 2-year-old Maltipoo is missing. The white dog with black spots was last seen late Friday night in San Francisco. More than just a dog to owner Alyson Ruiz, Coco was gifted by Ruiz's parents to provide her comfort through the pandemic.Before leaving for Hawaii, Ruiz made accommodations for Coco through the Rover app. Through the online marketplace for pet care services, she booked a pet sitter.
"When we got here, we started posting flyers in the Western Addition and the Fillmore in the Tenderloin," Ruiz's aunt, Joselyn Barrera said. She explained that while the family canvassed the area on their own, a bystander mentioned seeing the dog running and distressed on Octavia Street. It's the type of action Barrera wants to see Rover take.
"If we were able to find that out 48-hours after the incident, I'm sure that someone with a little more expertise, like a private investigator can find a lot more from the businesses in the area- from the cameras surveillance," Barrera suggested. "And also, you know, what they're doing to rectify to make sure that this doesn't happen again."
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