Sen. Nancy Binay filed a resolution seeking to investigate Cebu Pacific. | via philstarlife
More flight horror stories. Demand for accountability, including from state regulators. These things characterized June 21’s Senate hearing on
She said she requested the earliest flight possible, i.e., May 2 at 8 p.m. though there was still a risk of cancellation. Yet, when her relatives abroad tried booking her a new flight with a ticket worth P14,000, the same May 1 slot she was about to lose was suddenly available.Senators call for solutions, penalties in line with the issue
Poe also urged airlines to have more staff members addressing customer concerns. Cebu Pacific noted that it answers about 3,000 phone calls daily. The airplanes’ vital parts, he said, may also be strained as the planes undergo an excessive number of flights especially since airlines are adding more flights to offset pandemic losses, which, he said, also result in pilots and flight attendants getting fatigued.
Hontiveros also called on airlines to submit annual reports they’re asking for. She asked CAB to deny airlines permission to operate if they cannot do so.During the hearing, Cebu Pacific’s chief commercial officer Alexander Lao acknowledged the senators’ comments and apologized for the disruptions. The officer mentioned that there are 120 grounded Pratt and Whitney-powered Airbus aircraft worldwide and while Cebu Pacific already provisioned twice the level of recommended spare engines in 2022, he said they’d no longer receive spare engine support that Pratt and Whitney had previously indicated.
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BIZ BUZZ: Cebu Pacific force majeureA cursory glance through social media these days will reveal a large number of travelers venting their frustration at Cebu Pacific and Philippine Airlines—but the former more than the latter—for
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LIVESTREAM: Senate hearing on complaints against Cebu PacificThe Senate committees on tourism and public services will start a joint investigation into complaints against Cebu Pacific for allegedly overbooking flights and offloading passengers. Watch the livestream on Rappler at 10 am, Wednesday, June 21.
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BIZ BUZZ: D-Day for Cebu PacificAll eyes will be on Cebu Pacific today as the airline faces a Senate inquiry on the recent spate of passenger complaints caused primarily by supply chain problems with Pratt & Whitney, the
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Cebu Pacific, PAL reel from backlash of parts disruptions | Lorenz S. MarasiganFILIPINO carriers Cebu Pacific and Philippine Airlines are tangled with supply chain problems that have forced them to ground several jets, causing delays, cancellations and immeasurable stress to affected passengers, many of whom have turned to social media. According to a source in Cebu Pacific, the airline is “grappling with…
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Cebu Pacific slashes fares to P199 until June 30Heads up, travelers! ✈️ | via philstarlife
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Cebu Pacific, PAL apologize for 'disruptions'Cebu Pacific and Philippine Airlines apologized on Wednesday for the "disruptions" and "inconveniences" to the public, citing engine and supply chain issues as the main problems that affect their operations. Facing a Senate hearing, Cebu Pacific chief commercial officer Alexander Lao explained the current challenges in the global aviation industry. “We express our sincerest apologies to our passengers for the disruptions and assure you that we are committed to resolving these challenges. We value the trust and confidence of our passengers and are committed to providing safe, affordable, and reliable flights,” Lao told the Senate panel.
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