The Senate Committee on Tourism began on Wednesday its probe of the mounting passenger complaints against the Gokongwei-led Cebu Pacific Air. | MRamosINQ TyronePiad
One of the complainants, who participated in the hearing online, narrated the budget carrier’s shabby treatment of passengers when their return flight to Manila from Tokyo on June 5 was delayed due to “noise problems from the aircraft’s engine.”
Another passenger said she nearly missed the dentistry board exam on May 3 when she was informed that her May 1 flight from Dumaguete City to Manila had been moved four days later. “We express our sincerest apologies to our passengers for the disruptions and assure you that we are committed to resolving these challenges. We understand that this is still our responsibility,” he said.
From April to June, he said Cebu Pacific recorded a total of 78 red lightning alerts that disrupted 535 flights. “Rather than canceling the flight,” he said, “the use of smaller aircraft allows us to still bring as many customers as possible to their destination and lessen the number of disrupted passengers.”Despite the challenges, Lao said Cebu Pacific had been complying with the “Air Passenger Bill of Rights,” which the Department of Transportation implemented in 2012 to safeguard the interests of flight passengers.
The airline said it now has four standby aircraft—which can accommodate passengers with same-day flight schedule change — from three previously and plans to increase this to six by year’s end. Poe said the state regulators should also take stern actions to stem the abuses of airline companies, reiterating that “systemic delays and cancellations” of flights should not be the norm.
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