An analysis that reviewed more than 1.2 million calls to SPD from 2017-2019 found that nearly 80% were for non-criminal events, and only 6% involved some sort of felony.
Diaz continued to push back on the NICJR report, saying that 97% of calls received by the department are resolved differently than they are initially classified. “In reality, it’s not possible to accurately predict the outcome of every call,” he said. “Consequently, until now, 911 call centers have treated all calls as High or Extreme risk and sent an all-hazard officer, i.e., a police officer.”
In a committee meeting on Tuesday, though, city councilmember Andrew Lewis disagreed with the police chief’s idea, citing another American city that is making big changes to its 911 response.
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