SLC911′s golden heeler, Flora, arrived at the public safety building at a tumultuous time for the department.
The Salt Lake City 911 Dispatch Center's therapy dog, Flora, cuddles Alex Dale, a dispatcher and one of her trainers, Thursday, March 3, 2022.The Salt Lake City 911 Dispatch Center is lit up like a Christmas tree.
Flora is a recent addition to the team to help dispatchers cope with the high-stress job of a dispatcher.Flora joined the dispatch center during a tumultuous year at SLC911. She was a few months old when the department gained a new director, Stephen Meyer, amid a historic rise in calls for service, while also down 22 operators — over a quarter of its employees.
Paul Runnoe, with the Salt Lake City 911 Dispatch Center, takes emergency calls inside the Public Safety Building on Monday, March 14, 2022. “That was really hard; I have an EMS background, so to go from not being able to do anything hands-on to having to listen — it was just very difficult,” Dale continued.
“The level of trauma they’re hearing is really intense, without the ability to then help create a safe situation — to help the person work through the trauma, to get them to the hospital, to do what’s needed to help save their life,” Landward said.
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