If your Southwest flight was cancelled last week, you're probably still feeling the hurt.
Frustrations continue to pile up for the airline and its passengers in the wake of thousands of Southwest Airlines cancellations.made the sort of national headlines no airline wants to make. It’s fair to think that goes double for the more than 1 million travelers affected by last week’s mass flight cancellations. A typical flight schedule for the airline resumed on Friday, Dec. 30, following four days when thousands of flights were canceled or delayed each day.
Many of the lingering issues for the airline revolve around refunding the affected passengers. Lawsuits have begun pouring in, includingfrom a pair in San Diego. The U.S. Senate Commerce Committee has said it intends to hold hearings on the matter too. Southwest announced it would give 25,000 reward points to anyone whose flight was affected last week. But again, that’s merely the beginning of what customers are looking for.
The reward points he used to purchase his flight tickets were refunded quickly. He even received a pair of $150 vouchers as a sign of “good will,” he said. But he, too, is waiting for a reply on how much the airline will reimburse him for the additional expenses he incurred. Haught paid out of his own pocket for the rental car, gas, meals, parking and additional dog-sitting in Dallas that he hadn't planned on.
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