In addition to the best and worst airlines in America, a new report lists the best carriers for reliability, comfort, safety and more.
Wallethub collected and analyzed 2018 flight data from the U.S. Department of Transportation and compiled the list using a strategic methodology that compared 15 key metrics across four major categories, including baggage, departures and complaints; animal incidents; in-flight comfort and cost; and safety.
Some airlines such as Allegiant or Sun Country were not included on the list because of their size, according to Gonzalez."We evaluated the nine largest national airlines and three regional carriers that report to the Department of Transportation because they have at least 1% of total domestic scheduled service passenger revenues," says Gonzalez.
The worst airline on the list was Frontier Airlines, which had a score of just 30.42. "Frontier has the highest share of canceled flights and the largest number of involuntary denied boardings," says Gonzalez."Additionally, the airline has the highest number of aviation incidents and accidents per total number of flight operations."
JetBlue was named the most comfortable airline, thanks to things like free Wi-Fi, extra legroom and complimentary snacks and beverages. The least comfortable: Spirit Airlines.
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