The local government of Quezon City has integrated its helpline to the city’s complaint center and emergency assistance services to efficiently address the needs or concerns of the residents. ManilaBulletin
"We hope that through our reinforced Helpline 122, we can encourage QCitizen’s to participate and air their concerns on the affairs of the city for us to improve and provide a value-added public service to them and to those who visit, transact, and do business in our city," Quezon City Mayor Joy Belmonte said.
The city government said it has direct two-way radio communications to all different service units to relay any emergency immediately. Quezon City Citizen Services Department action officer Carlos Verzonilla said the city manages contact center Helpline 122 for 24 hours from Mondays to Sundays to assist the residents in emergencies or other needs.
"Through this system, we can ensure that all the assistance requests and complaints are attended to. The requests and complaints are duly endorsed to the concerned departments and offices for appropriate immediate action," he explained.
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