OFFICIAL STATEMENTUPDATE ON TEMPORARY SYSTEM DOWNTIMESeptember 23, 2023, as of 8:00 PM In view of the information security incident that we detected early morning of September 22, 2023, please be apprised that access to all systems including the website, HCI and Member Portal, and e-Claims were disabled or unplugged immediately as part of the information
In view of the information security incident that we detected early morning of September 22, 2023, please be apprised that access to all systems including the website, HCI and Member Portal, and e-Claims were disabled or unplugged immediately as part of the information security containment measures being implemented by PhilHealth.
PhilHealth’s Management assures the public that the incident is under control and that no personal information and medical information has been compromised or leaked. We have already coordinated with the Department of Information and Communication Technology , National Privacy Commission , Cybercrime Units of the National Bureau of Investigation , and the Philippine National Police to conduct forensic investigation and assessment.
Members and their qualified dependents shall continually be entitled to the benefits of the National Health Insurance Program with the submission to accredited healthcare providers a photocopy of the member’s PhilHealth Identification Card or Member Data Record or any identified acceptable supporting documents.
Accredited healthcare facilities are advised to continue deducting PhilHealth benefits and devise temporary arrangements with patients who are for discharge for them to avail of their benefits.
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Philhealth’s Official Statement on Temporary System DowntimePlease enable JavaScript to view the comments powered by Disqus.
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