PayPal makes portfolio visibility pay off with Smartsheet paid Smartsheet
“It’s really important that on a day-to-day basis, we have clear visibility and line of sight to what’s occurring, what’s on point, who is on point, what’s next in each of these work streams,” Cowley says. “Smartsheet allows that summary view so you can really see the forest for the trees.”
With Smartsheet, now it’s all automated ... the data is more accurate. It helps us make decisions faster as a result. Success also requires providing executives with the information they need to quickly make decisions at the top. “We have a C-suite level meeting every Thursday,” says Billy Runyan, Senior Director and Chief Architect at PayPal’s OCIO.“We were assembling that content manually and it took an army every week so that we could have a productive conversation with our leadership team. With Smartsheet, now it’s all automated ... the data is more accurate. It helps us make decisions faster as a result.
And not only is the data transparent, it’s timely as well. “Your dashboard is connected directly to the database,” explains Cowley. “It’s not something that somebody’s reporting on. So often you get these multiple layers of people extracting data, transcribing it, putting it into whatever reporting tool they want, and it gets further and further from the truth with each iteration.“The impacts that we've seen are really around accountability and quality.
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