Local knowledge plus autonomous tech: How to win in India’s booming banking market paid Oracle
, which gave them a fast implementation on Oracle’s powerful cloud infrastructure. “We were able to quickly connect and upload the data in line with our compliance guidelines around data privacy and security,” Warrier says.
Warrier’s team saw more clearly how customers engage with the bank’s ATMs, including analysis that helped Warrier’s team see usage patterns in relation to other banks’ ATMs. Federal Bank of India could now consolidate and shut down underused ATMs, or strategically open new ATMs near rival machines popular with its customers, to avoid paying charges to other banks.
Warrier and her team will use their analytical findings to continue fine-tuning everything from consumer loans, to low-cost financial packages for small and medium businesses, to complex services for enterprise customers.
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