Online and mobile banking: Day 6 of problems for VyStar Credit Union members

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Online and mobile banking: Day 6 of problems for VyStar Credit Union members
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DAY 6: VyStar Credit Union members still can't access their accounts through online or mobile banking. Many are demanding answers from VyStar's top leaders.

An outage of VyStar Credit Union’s web and mobile banking platforms is now on day five. People were lined up inside the Springfield VyStar branch Wednesday afternoon.– An outage of VyStar Credit Union’s web and mobile banking platforms is now in its 6th day. News4JAX has received numerous e-mails from people who are unable to pay their bills, or unaware if their bills have been paid. Some say they’re really upset by the lack of direct communication from upper management at VyStar.

VyStar Credit Union says all member funds and data are safe, secure and accurate on its core system. But many members are nervous not being able to see their accounts for themselves on the web or mobile app-- or finding their balances to be inaccurate when they can log in.VyStar says autopayments are still going through—but members say they can’t see it for themselves. This has caused many branches to be packed with people wanting to know their balances and status of payments.

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