Thousands of Medi-Cal members are at-risk of losing their health coverage if they don’t re-enroll by July 1.
A big yellow envelope has been showing up in the mailboxes of Southern Californians who get their health insurance through Medi-Cal, and if it’s been ignored, those who needed to have their eligibility reviewed starting July 1 are at-risk of losing their coverage.
in California starting July 1, and community health centers, health care agencies and providers have been scrambling to ensure their patients are aware of the process they’ll need to go through when their renewal window comes up.estimated 2.7 million people in Los Angeles and 985,000 people in Orange County could be dropped if they miss their window to re-enroll.
“The packet could seem long and cumbersome and confusing,” she said of the paperwork mailed out to each member. “I’ve also recently heard, unfortunately, there are scams out there. People are asking for money to help people renew their Medi-Cal and there’s absolutely no cost to renewing your Medi-Cal.”
Riverside County officials have connected with local hospitals, clinics and health care providers to reach Medi-Cal members whose coverage could expire. AltaMed serves more than 400,000 people in Los Angeles and Orange counties. Graham said team members who were doing community outreach heard firsthand how members were ignoring renewal notices in fear that it was from scammers who wanted to steal their identity.
“Our concern is folks don’t know that they need to fill those out and send them back,” Hunn said, adding that CalOptima’s customer service representatives will be making about 70,000 calls per month to members to ensure they know about the renewal process. “We’re actively reaching out to folks and asking, ‘Is there a reason you’re not returning it?’ ‘Do you still need Medi-Cal?’”
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