Office Overachievers Won't Be Happy About ChatGPT, Study Says
“Our overall findings demonstrate that generative AI working alongside humans can have a significant positive impact on the productivity and retention of individual workers,” the researchers wrote.The 5,179 customer support agents involved in the survey were mostly located in the Philippines, with some others in the US.
an AI may help other workers catch up to their level. That, in turn, can improve the company’s overall productivity. “AI recommendations can be thought of as expanding the marginal productivity of high-skill workers by encoding their conversational patterns and disseminating them to other workers,” the study says. “In our setting, high-skill workers are not compensated for these contributions.”The researchers argue that disparity in who benefits from AI may actually leave higher-performing employees worse off than they were prior to the introduction of the AI.
“Our findings raise questions about whether and how workers should be compensated for the data that they provide to AI systems,” the study notes. “High-skill workers, in particular, play an important role in model development but see smaller direct benefits in terms of improving their own productivity.”
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