Although more people have been custom-ordering vehicles online since the pandemic, dealers say that doing so comes with risks, which is a lesson two NBC 7 and Telemundo 20 Responds viewers learned the hard way.
Nearly a year later, in March of this year, Gierz got a notification telling him that the pickup was finally on its way. He said he tracked his order from Day 1 until it was delivered to the dealership. Although he called Mossy right away, he said, they couldn’t find his truck. When they finally did, he was told it had already been sold.
Lownfield explained that the truck was mistakenly placed with the stock inventory and not the special orders, then it was sold. Allen Movahed told NBC 7 that his truck arrived the week of May 15, and when it did, he said, the corporate office notified him to wait a couple of weeks before picking it up so the dealership could check and clean it. He said he called two weeks later and found the truck had already been sold to someone else.
Although Ford dealerships are independent businesses, Ford Motor Company will work with its dealer network to make sure they’re aware of customer issues. Most times, when dealers become aware of issues, they work with customers to quickly rectify them – they understand the importance of delivering an industry-leading customer sales and ownership experience.Visit the dealership to lock down the price before custom-ordering.
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