311 has gotten 525 million calls since 2003, NYC says. These stuck out the most
“Can I claim my dog as a dependent on my taxes?"
New York City officials on Thursday marked two decades of the city's 311 non-emergency answering system by releasing a top-20 list of those and other memorable calls. Mayor Eric Adams said the 311 system has received 525 million contacts by phone, text and other means since its inception in March 2003. He said the service “has become an indispensable resource for New Yorkers looking to make a noise complaint, report a cleanliness issue, learn whether alternate side parking is in effect and so much more.”Adams said in a news release that the city’s first-ever 311 call was for a noise complaint in the Jackson Heights neighborhood of Queens.
Baltimore was the first U.S. city to use 311 for nonemergency calls in 1996. New York City’s 311 system was inaugurated by then-mayor Mike Bloomberg on March 9, 2003 and grew to become the nation’s largest such service. New York's anniversary celebration also marked the release of a “State of 311 Report” outlining the service's expansion from a phone-based system to include texts, social media posts, website submissions, chat support and a mobile app.
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