MACRO, a $16 million program in the Oakland Fire Department that began last April, intends to take nonviolent, non-emergency 911 calls out of law enforcement’s hands.
OAKLAND — For all that Kim Dean was experiencing — the morning’s “hella cold” wintry chill, the days-old bandages peeling off her wounded leg, the lack of weekend shelter — none would be classified by police as an active emergency.
Rob Hanna, one of Oakland’s new alternative emergency responders with MACRO, drives through East Oakland looking to offer assistance, Friday, Dec. 16, 2022. The Mobile Assistance Community Responders of Oakland first hit the streets of Oakland, Calif. this past April. Only about 3% of MACRO responders’ 854 interactions with the public involved a 911 dispatch from September, when such calls began transferring, to the end of the year. Another 3% came from community referrals — direct requests by the public for MACRO’s assistance for themselves or others.
“The community kept saying that people need someone other than the police department to show up because cops make us nervous,” said Millie Cleveland, a member of the community advisory board. “If that’s the case, they need to be able to respond to calls that come into the dispatch center.” What do those on-view calls actually entail? A two-hour ride-along with a MACRO response team in late December revealed the many ways its process differs from typical police procedure.
“When the adrenaline kicks in, you need to find a way to keep yourself grounded,” said Ramirez, who recalled a grisly car crash for which emergency responders asked MACRO’s EMTs to help out. “You remind yourself why you’re doing this.”
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