Newegg has started including AI-generated review summaries powered by ChatGPT on some product pages, but they aren't always helpful.
Notably, with its solid 4.3 out of 5 rating, more customers than not have been satisfied with their purchase. On the other hand, the laundry list of complaints doesn’t suggest the memory card “is a reliable product with a great price and good performance.”
As much of a hassle as it can be to make your purchasing decision based on user reviews, they can and often do provide immense value. But the reason user reviews are so helpful is that they offer a unique viewpoint from a single customer. An aggregate summary provides no value when it prominently features issues that have only impacted the slimmest minority of reviewers or fails to include an issue that comes up in reviews repeatedly.
Worst of all, there’s no indication that this feature is a work-in-progress for Newegg. Instead, the online retailer passes the buck by noting in a pop-up that “AI-generated content is provided as-is, without any warranties or guarantees of any kind, either expressed or implied.”reports that Newegg has confirmed the summaries are powered by ChatGPT.
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