Newark Airport ranked dead last for the second straight year in customer satisfaction among the largest airports in North America, according to a study
These are the most and least expensive U.S. airports to fly out of—JFK, LAX didn't make either list
Only one other North American airport scored below a 750: Toronto Pearson International Airport, which scored a 749, the study stated. So Newark not only ranked last, but it fell short by a significant margin. In terms of other New York City-area airports, JFK was rated in the middle of the pack for the largest airports, scoring a 773 . LaGuardia was rated among the"large" airports of North America, just below the"mega" category, and got a score of 788, according to J.D. Power.
While that was good enough just for 13th on the list, a point below the average score, it still represents good news for the Queens airport. That's because it was a jump up a few spots from 2022's rankings, as passengers cited recent upgrades at the airport as a big improvement, showing their massive investments were paying off.
The airports were examined using six factors: terminal facilities, airport arrival/departure, baggage claim, security check, check-in/baggage check, and food/beverage/retail. The top-performing airports saw increases in factors like food/beverage and retail options, which is good because travelers that re more satisfied tend to spend more, the study found.
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