NatWest's voice banking feature could be a good long-term investment, but the current lack of demand points toward limited utility:
Voice banking could be a solid long-term investment for NatWest — but as it stands, there's little utility for the feature.
There's a general lack of consumer interest in voice and conversational banking. Despite the surge in US banks offering the capability, all four of the least in-demand features of the Mobile Banking Competitive Edge study fell into the conversational banking category.
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