“Before this, you had to go to the police academy to access real-time crime or be a firefighter to get access to fires. The people deserve to have this information too—in real time,' says Citizen founder Andrew Frame by StevenBertoni
Fans see Citizen as way to monitor neighborhood safety. Others believe the live video feature can help protect both suspects and police. “It allows communities and law enforcement to have a more transparent, accountable and trusting relationship—and that can be transformative,” says Ben Jealous, ex-chief of the NAACP and currently a Kapor Capital partner who invested in Citizen.
“We were told that we were crazy, that this was reckless and possibly destructive, and we took the risk.”or Andrew Frame, Citizen is the culmination of the two forces that shaped his life: technology, where he’s been a serial entrepreneur, and law enforcement, where he’s been a target. His fate was far from certain. On the one hand, he was being charged as a minor and hadn’t stolen any information. On the other, NASA was claiming that he caused millions of dollars of damage and that they had found his digital fingerprints on the International Space Station and the Mars Pathfinder. “He was like a 5-year-old kid who snuck into FAO Schwarz just to look around,” Spilotro says. “But he could have been facing a ton of time. More than I wanted to count.
The spark for Citizen came to Frame in 2015 while looking at the backs of former tenements in Lower Manhattan. He thought about the modern, invisible signals darting through the 19th-century buildings. Wireless calls, Wi-Fi, police radio. What if there was a way for smartphones to capture emergency calls? He ran inside and told his engineers—they had a prototype in a week.
Vigilante’s viral video attracted the attention of Apple and the NYPD. “I was opposed to it,” former Commissioner Bratton says. “I thought the crime maps would scare people and encourage others to interfere with investigations.” A few days after launch, Apple called Frame. Vigilante violated: “Apps should not urge customers to participate in activities or use their devices in a way that risks physical harm to themselves or others.
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