'We're sorry to report that sometimes, impulse gets the best of deliverers, and they violate their sacred duty by taking some of the food.'
A disturbing new report indicates that more than a quarter of delivery-food drivers sample their customers' meals before dropping them off., examined the habits of both delivery customers and drivers. It indicated a full 28 percent of delivery drivers have taken food from an order. And 54 percent confess they are often tempted by the smell of the food they're bringing to customers.
Asked if they minded if their driver took a few fries, the average response was 8.4 out of 10, with 1 signifying"no big deal" and 10 signifying"absolutely unacceptable." Not surprisingly, nearly 85 percent of respondents said they'd like restaurants to use tamper-evident lids or labels.
US Food surveyed 497 American adults who identified as having worked as a deliverer for a food delivery app like UberEats, Grubhub, DoorDash, or Postmates between May 9 and 13. It also interviewed 1,518 American adults who have used the apps. The industry is booming worldwide: Just Eat, the UK based food-delivery service just announced a proposed merger with Dutch rival Takeaway.com that would create the one of the world's largest food delivery platforms. In 2018, the two services had combined orders coming to $8.1 billion.
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