She takes it in stride, but I feel terrible.
You think you have two problems: defending your employee and not losing business. Miss Manners sees four.And not defending your employee is not just rude, it is bad for business . After all, who wants to work for an employer who does not look out for the employees?
Smile at the customer with the daughter and say, “Really? I like the color very much. Is there something you came in to buy, or something I can show you?”
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