The rate of lost, damaged or delayed luggage nearly doubled last year as air travel rebounded and the sector faced staff shortages following the COVID-19 pandemic, a study found on Tuesday.
The surge follows more than a decade of reduction in the rate of mishandled luggage, according to SITA.
"After a decade where the mishandling rate more than halved between 2007 and 2021, it is disheartening to see this rate climbing again," said SITA chief executive David Lavorel. Passenger air traffic soared to 3.42 billion last year, but airports and airlines had fewer staff to handle the surge after laying off thousands when the pandemic brought the sector to its knees.
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