They allegedly abused an internal tool called “Oops.”
Meta allegedly fired or disciplined over two dozen employees for misusing — and, in some cases, taking bribes for using — an account recovery tool over the past year.reported the news this morning, describing a “cottage industry” of people abusing a tool called “Oops” or Online Operations. That includes accepting thousands of dollars to get legitimate users and hackers alike into Facebook or Instagram accounts.
Oops is a long-running shortcut to Facebook and Instagram’s typically automated account recovery process, designed for acquaintances of Meta employees. But thereport claims a black market has grown around it, particularly among third-party security contractors who were given access to the tool.that he was tricked into filing fraudulent Oops reports on behalf of hackers. Another, who denied wrongdoing, allegedly received thousands of dollars in Bitcoin for working with hackers.
, spokesperson Andy Stone said that “individuals selling fraudulent services are always targeting online platforms, including ours,” and that Meta would “keep taking appropriate action” against rulebreakers.implies, part of the problem is Meta’s historically frustrating and frequently dead-end customer service. Facebook and Instagram operate at a massive scale, making personalized help difficult to get.
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