Returning your holiday purchases could cost you this year.
During the pandemic, we all shopped online like crazy. And retailers offered free online returns to get us to buy more stuff. So we did.But 40-year-high inflation means retailers face higher labor and shipping costs, and those free online returns are starting to go away.
"If you have more customers returning more goods, those companies are having to try to swallow that. It’s hard. They can’t do both. Especially with the cost of inflation, as well, right now," explained Erin Halka, Senior Director of Industry Strategy at Blue Yonder.To help reduce returns, many retailers now offer virtual reality and True Fit questionnaires to help shoppers better visualize items in their homes, or choose clothes that will fit.
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