A California man learned he had days to live from a doctor on a robot video call. The hospital regrets 'falling short' but defends its use of telemedicine.
Ernest Quintana's family knew he was dying of chronic lung disease when he was taken by ambulance to a hospital, unable to breathe.
Michelle Gaskill-Hames, senior vice president of Kaiser Permanente Greater Southern Alameda County, called the situation highly unusual and said officials"regret falling short" of the patient's expectations. Hospital officials say the technology doesn't replace in-person conversations with the patient and loved ones.
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