Silence shouldn't be the safer option.
When we work with senior executives, we ask them to turn a mirror on themselves before focusing on the behavior of others. For example, at a company that had recently announced thousands of job cuts, Constance asked a business unit leader if she felt increased pressure to present a rosy picture of her unit’s work to the C-suite, board of directors, and Wall Street.
Alternatively, if the business is focused on cost-cutting, explain why people should still highlight and learn from mistakes or challenge the status quo. These acts feel especially perilous when the prospect of job losses loom large. For example, employees may fear that revealing a problem in a manufacturing line will increase the chance of plant closure, while in truth it may be exactly what’s needed to ensure the plant’s future.
Provide employees specific direction for how to effectively speak up — and about what. Ask them direct questions to get their perspectives. If you host a town hall, be explicit with attendees about the topics you need input on in advance.
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