.KPRC2Amy and the KPRC 2 Investigates teams discovered how the City of Houston’s water department compares to other cities. htx investigates kprc2 click2houston drained
is also a big concern. More people in Houston said they have low water pressure than anywhere else in the country.And J.D. Power said Houston scores have dropped every year for the last four years.
“We’re seeing satisfaction getting lower and as a consequence of that we are seeing results get lower and lower for the City of Houston. It used to be not so bad more recently we’ve been reporting the results to the lower end of the performance when I compare that to everyone else in the nation,” said Andrew Heath, Managing Director, Utilities Intelligence.
The average score of all other utilities included in the survey is 731. Illinois American Water came in first for the third year in a row scoring 773 this year.
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