The influencer controversies continue: WWD breaks down of the allegations surrounding Jaclyn Hill's namesake beauty line.
As the feud between beauty influencers James Charles and Tati Westbrook settles, the drama is turning to fellow influencer Jaclyn Hill, whose highly anticipated makeup line has launched with criticism surrounding its sanitation and product quality.After numerous customer complaints and attacks by other influencers, Hill has deleted her social media accounts and the brand’s web site has temporarily been taken down after promising full refunds to all customers.
She said she took the time to ensure she created the best product with the best formula that met her standards.Despite her large fan base, Hill was not met with the praise she had anticipated for her brand. Customers quickly began sharing images of their new Jaclyn Cosmetics lipsticks, many of which appeared to have tiny hairs, holes and round particles attached the bullets. Why is my @jaclyncosmetics Decaf lipstick lumpy?? @Jaclynhill This cant be ok right?? #jaclyncosmetics #jaclynhill pic.
In rare circumstances some lipsticks were exposed to high temperatures or the raw materials were not blended thoroughly and that is not acceptable to us – as of now we are seeing less 0.1% with issues – but we see your complaints on social and want to fix things! The brand follows up asking those with defective products to e-mail pictures to the brand in order to get a refund.
Stell then goes on to reveal that a few years ago, she was using the same cosmetics lab that Hill was also working with for her lipsticks. Stell was working with the lab to develop concealers and was experiencing similar defects that the Jaclyn Cosmetics lipsticks currently have. Ultimately, Stell changed labs before releasing the product in her brand.
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