Customers who don’t feel comfortable leaving the house — or cannot due to illness or other factors — are now seeking other ways to get groceries and other necessities delivered. Some are turning to restaurants that have added pantry items.
that she scheduled a 5 a.m. to 8 a.m. delivery slot but wasn’t alerted when the delivery would arrive — forcing her to stay by the door for the entire delivery window. “That’s how the earliest slot is,” another Twitter user. “No doorbell, no phone call. I only did it once; it’s 3 hours of early-morning hovering near the door.”
Brandston slept on her couch while waiting for an early evening Fresh Direct delivery, and when she woke up early in the morning, it still wasn’t there. Then suddenly, Fresh Direct said the order had arrived, though it hadn’t. A customer service call later, the company had to reschedule it for later in the week.Photo by TIMOTHY A. CLARY/AFP via Getty Images
“They are working very, very hard,” she says. “I’ve been giving extra large tips, just because these guys are working straight out.” Receiving all the right groceries is a gamble, too. A Peapod user who woke up every three hours between 12 a.m. and 7 a.m. to schedule their delivery timeslot
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