Treasury and IRS officials have said they want to put an end to poor customer service.
poor customer service"We have been unable to provide the help that IRS employees want to give and that the nation's taxpayers deserve," IRS Commissioner Chuck Rettig said in a statement on Thursday,"but help is on the way for taxpayers."
"As the newly hired employees are trained and move online in 2023, we will have more assistors on the phone than any time in recent history," he added. But IRS officials have its goal is to add another 1,000 customer service representatives by the end of the year, bringing total new hires in this area to 5,000.
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IRS sending letters to millions of families that may be owed money after recent auditThe payments stemmed from a temporary enhancement to the child tax credit that Congress enacted as part of the $1.9 trillion American Rescue Plan Act that passed in March 2021.
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IRS sending letters to millions of families that may be owed money after recent auditThe payments stemmed from a temporary enhancement to the child tax credit that Congress enacted as part of the $1.9 trillion American Rescue Plan Act that passed in March 2021.
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IRS sending letters to millions of families that may be owed money after recent auditThe payments stemmed from a temporary enhancement to the child tax credit that Congress enacted as part of the $1.9 trillion American Rescue Plan Act that passed in March 2021.
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IRS hires 4,000 customer service workers ahead of tax seasonThe IRS has hired an additional 4,000 customer service representatives who are being trained to answer taxpayer questions during the 2023 tax filing season.
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