Treasury Department Deputy Secretary Wally Adeyemo told reporters the agency has used funds from the Inflation Reduction Act to hire more customer service staff and modernize decades-old technology.
January 23, 2023, 5:06 AMMandel Ngan/AFP via Getty Images
Treasury Department Deputy Secretary Wally Adeyemo told reporters on Friday that the agency has used funds from theThat includes 5,000 new customer service workers to answer calls, Adeyemo said. Just 13% of 173 million calls to the IRS were fielded by live agents last year and 8% of calls were answered with automated assistance.
Adeyemo said "meaningful progress" has been made to update technology. The IRS will now let taxpayers respond to notices for document verification and other issues electronically rather than by mail.Mandel Ngan/AFP via Getty Images
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