The smartphone app that caused a significant delay in reporting Iowa caucuses results suffered from technical and design flaws, and appeared to have been rushed into use, according to cybersecurity experts.
"The app was built relatively lean to strictly perform the functions that it set out to do, take pictures, gather data, send that data and apply an identity verification wrapper over top of the application," Moore said.
The coding issue was only part of the problem. The Iowa caucuses relied on more than 1,600 volunteers to run their nearly 1,700 caucus sites. At least half a dozen managers who spoke with NBC News said training on the app was inadequate. A campaign official told NBC News that their team received a version of the app only about 10 days before the caucuses. Even then, it was two days before the campaign's team was able to download and access it properly.
Even before the app's rollout, there was evidence that it would face a difficult situation. The party used an app in 2016 made by Microsoft to report caucus results, but only about half of the precinct chairs opted to use it. A former party official said the party left guidance for incoming officials that training for caucus chairs would be paramount.
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