Instagram walked back its plan to go full-screen. The move shows that leaders aren't always right and that owning a mistake is vital.
Christopher Gulczynski, who worked on Tinder's swiping feature, said the takeaway from Instagram's situation"is to be more connected to the audience" and to think about questions like"How are our users using this, and how can we improve that experience for them?""It's tricky — if you change a button color, there's going to be 30 million people that are mad at you, and sometimes there's no real reason," said Gulczynski, the CEO and another...
Yaverbaum said smart leaders own up to mistakes quickly and directly, showing transparency and a willingness to get better. Nahapetyan said that acknowledging when something went wrong shows that leadership is committed to making sure customers and employees feel like they have a say in the company's future.
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