Hulu customer claims an employee violated her privacy by using her personal information to contact her after a virtual service chat
Strauss went on to express her appreciation for the"genuine experience" of the customer service call, but"didn't think anything of it" until she said she received a message from John's personal email.
"He has all of my personal information, and he chose to use it," Strauss said."How many other women has he done this to, and how else is he using my information?" According to Strauss, her attempts to report the issue to Hulu were met by other male employees who didn't immediately understand her concern. Strauss claimed one manager asked if she'd led John to believe it was OK to contact her., a male voice can be heard apologizing on behalf of Hulu for the"strange encounter" Strauss experienced. The employee Strauss identified as"Jeff" promised John would undergo extra training to prevent another incident.
However, Strauss said she's concerned the promise would only increase the potential threat since John has access to her billing address and phone number and would likely know she was the person who reported him.
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