Science has finally figured out how fast and loud you should talk on Zoom
is encouragement; a nod at the end is off-putting. A"yes" comes within a half-second; a no takes longer. If I say yes, but delay until the back half of that second, youI mean no."Um" means"wait a little longer,""uh" means"I'm about to get to my point." The answering noise"huh" sounds pretty much the same in a dozen languages.
They were looking at something new in the world. What made people happy on Zoom? And what made one person more fun to talk to than another? So in 2018, Reece connected with Cooney, a grad-school pal who studied conversation. New tech, they thought, might solve the coding issue, and even account for the complexities of overlapping back-channel speech and the timing of turns. They figured they could just get volunteers to have a half hour of chitchat and ask them about how it felt.
When they finally assembled all the videos and built the neural nets to process the dialogues, many of their findings confirmed previous research. That was good; it signaled that their dataset was big enough to trust. But this was back in 2020, the year we all began struggling with how to interact over Zoom. So they were looking at something relatively new in the world.
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