Will the DEI policy you’re about to implement actually hurt some of the people you’re trying to help? New research on this question shows that, yes, this can happen if you fail to take a systems-level view — but the good news is there are three key ways to avoid unintended consequences. First, consider subgroups. Think about variation within the group of people the policy is aimed at helping; for example, whether the experiences of most women employees might differ from women managers. Second, think big. Recognize that the interactions between people at your organization are diverse and complex. When policies reverberate, they can harm groups or subgroups in unanticipated ways. Third, track closely. Monitor the policy as it is being rolled out for any negative effects on employees.
shows that there is a need to take a systems-level view of inequality when implementing DEI policies. That is, when designing and implementing a policy, managers must consider how it will reverberate throughout the organization — and how it might ultimately backfire.At the midsize American professional services organization I studied, leaders had the well-intentioned aim of implementing a flexible work policy that allowed employees more control over where and when they worked.
Importantly, the women managers did not develop this managerial style in a vacuum. Rather, it seemed to reflect stereotypes they faced on the job: They experienced pressure to be helpful and communal, rather than direct and assertive like their male manager counterparts. As another example, imagine if managers attempted to help Black employees through creating a peer mentorship program. This program might provide vital help, advice, and connection at work for enrolled Black employees, who researchers finds arerelatively few senior Black employees in a company
The lesson here is not that DEI policies should not be introduced, of course. It is that with better planning, such negative results can be anticipated and curbed. And once noticed — whether this is before or even after rollout — solutions can be found.
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