Most chain restaurants’ statements are striking similar chords, but each brand has its own unique needs.
. Among the temporary changes, any workers who suspect they were exposed to COVID-19 are eligible for 14 days of additional catastrophe pay, regardless of if they have symptoms or not, and “if partners are still unable to return to work, additional pay replacement may be made up to 26 weeks.”
And in general, Starbucks offered more depth about their plan. On Wednesday, CEO and President Kevin Johnson published, stating early on that “we will continue to make decisions with vigilance and courage informed by the latest science-based information.” Beyond “increased cleaning and sanitizing procedures” and preparing stores “to respond quickly to any emerging situation,” he also admitted that “your Starbucks Experience may look different as we navigate through this time together.
Along those lines, the coffee giant also touched on the now-much-discussed idea of “social distancing.” “As we navigate this dynamic situation community-by-community and store-by-store, we may adapt the store experience by limiting seating to improve social distancing, enable mobile order-only scenarios for pickup via the Starbucks App or delivery via Uber Eats, or in some cases only the Drive Thru will be open,” Johnson wrote.
That same day, Chick-fil-A President and COO Chick-fil-A Tim Tassopoulos also lightly prepared customers for potential changes in the near future, writing that individual locations had the leeway to implement “additional preventative measures … including staffing or service modifications.
. Interestingly, the burrito chain never directly mentioned coronavirus in a press release yesterday; however, the company is not only trying to lure customers with the offer of free delivery for the rest of March; it also conveniently stated that “Chipotle customers can leave special instructions for delivery drivers in the Chipotle app and Chipotle.
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