How Bentley Swiftly Replaced The 189 Vehicles That Sank Aboard The Felicity Ace | Carscoops carscoops ⬇️
‘s American dealers, meanwhile, were kept in the loop from day one. Although it helped enormously to know what was going on, dealer employees like Juan Hinestrosa, the general manager of sales at Bentley Miami, still had to tell customers what had happened. Fortunately, they took it well.
“It went smoothly,” Hinestrosa told AN. “It was taken very well by the customers, as much as it can be, anyway. Nobody got mad. I think people have changed their mood a little bit after COVID; people became more understanding.” Naturally, it helped that communications were prompt and that they were able to provide their customers with a timeline for when they would receive their new car. Buyers were even offered the chance to alter their order, but just one Bentley Miami customer decided to changeThe ordeal has turned into a relative success for Bentley, which handled the unusual incident well.
Finally, all 20 of the vehicles that were bound for Bentley Miami have been rebuilt and are now with their customers.
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