On Tuesday, 27 people signed up to speak about their water bill problems after KPRC 2 Investigates asked the community to address the council after 18 months of reporting on unexplained water usage, meter readings, and billing problems.
But we haven’t been able to get to everyone’s messages and city leaders have not been clear in explaining what is going on or changes that could be made.
At-Large Council Member David Robinson urged Parker and others to contact their at-large council members if they don’t hear from other city leaders. Investigative Producer Andrea Slaydon says every person who spoke before council members received one-on-one attention with public works customer service representatives.
Choking back tears, Adelman told the council that his wife passed away less than a month after the bill.
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