HONOLULU -- After guests checked out of a corner room at the Hilton Hawaiian Village resort on Waikiki beach, housekeeper Luz Espejo collected enough trash, some strewn under beds,...
HONOLULU -- After guests checked out of a corner room at the Hilton Hawaiian Village resort on Waikiki beach, housekeeper Luz Espejo collected enough trash, some strewn under beds, to stuff seven large garbage bags.
Many housekeepers still employed say their hours have been cut and they are being asked to do far more work in that time. While some hotels started experimenting with less frequent cleaning in the name of sustainability, it became far more widespread early in the pandemic, when to promote social distancing and other safety protocols, many hotels switched to offering room cleaning only if a guest requested, and sometimes only after staying a certain number of days. Guests were instructed to leave trash outside their door and call the front desk for clean towels.
“A lot of guests, to this day, don't want people coming into their room during their stay," he said. “To force something onto a guest that they don't want is the antithesis of what it means to work in the hospitality industry.” “My wife and I just have never really understood why there would be daily housekeeping ... when that’s not the case at home and it’s wasteful,” he said.“I’m a Type-A, so I get out of bed and I make my bed, so I don’t need someone else to make my bed,” he said.
It's not just partying guests like the ones who threw confetti around in Hawaii that leave behind filthy rooms, housekeepers say. Even with typical use, rooms left uncleaned for days become much harder to restore to the gleaming, pristine rooms guests expect when they check in.
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