Home Depot’s 3rd-quarter 2019 results were announced yesterday and CEO Craig Menear admitted that he hasn't seen as much of a lift in sales as it had hoped for due to issues with legacy technology
Announcing Home Depot’s third-quarter 2019 results on November 19, CEO Craig Menear admitted the home improvement/DIY retailerbecause of issues with legacy technology.
It’s a setback for one of the most high-profile digital transformation initiatives in an industry whose economics have been turned upside down by the rise of online commerce. The goal is to create a seamless experience for customers across its digital offerings and its 2,000-plus physical stores; break down internal data silos to get a clearer picture of customer activity; and create an even more efficient supply chain for the business. To speed up its digital shift, the company, including software engineers, user-experience designers and product managers.
Home Depot’s revamped B2B website, which targets professionals rather than part-time DIYers, is a notable area that’s been affected. The site’s ability to create more personalized experiences for users has helped boost Home Depot’s B2B sales, but further efforts to tailor the site’s offerings for the largest building contractors have been delayed because of unspecified problems with legacy systems.
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