While irate fans were left scrambling to wade through the Taylor Swift ticket confusion, their collective anger caught lawmakers' attention.
Josh Einiger has more on the grilling from the Senate committee after the Taylor Swift ticket fiasco.Lawmakers grilled a top executive from Ticketmaster's parent company after the service's inability to process orders for Taylor Swift's upcoming tour left millions of fans unable to buy tickets or without their ticket even after purchase.
Tickets for Swift's new five-month Eras Tour -- which kicks off March 17 and will have 52 concerts in multiple stadiums across the United States -- went on sale on Ticketmaster in mid November. Heavy demand snarled the ticketing site, infuriating fans who couldn't snag tickets. Customers complained about Ticketmaster not loading, saying the platform didn't allow them to access tickets, even if they had a pre-sale code for verified fans.
During her opening remarks, Sen. Amy Klobuchar, a Democrat from Minnesota, emphasized the importance of competition to uphold a capitalist system in her opening remarks. While criticizing the amount of consolidation in the market, she used Taylor Swift's lyrics, saying it's a practice that the country knows "all too well."
Groetzinger testified that as long as Live Nation remains both the dominant concert promoter and ticketer of major venues in the US, "the industry will continue to lack competition and struggle."Criticism of Ticketmaster's dominance dates back decades, but the Swift ticketing incident has once again turned that issue into a dinner table discussion at many households.
On Tuesday, the Senate Judiciary's leading Democrat and Republican weighed in on Ticketmaster's economic dominance. "Out of this hearing," he said, "I hope we can make a better experience of the consumer being able to buy tickets to things you want to see without such a debacle" as the Taylor Swift ticketing process.While irate fans were left scrambling to wade through the Swift ticket confusion, their collective anger caught lawmakers' attention.
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Head of Live Nation faces Senate about Taylor Swift ticket fiascoThe president and CFO of Ticketmaster parent company Live Nation is testifying before a Senate committee on Taylor Swift's Eras ticket fiasco.
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Head of Live Nation faces Senate about Taylor Swift ticket fiascoLawmakers are grilling top executives from the event ticketing industry today after Ticketmaster's inability to process orders for Taylor Swift's upcoming tour left millions of fans unable to buy tickets or without their ticket even after purchase.
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Head of Live Nation faces Senate about Taylor Swift ticket fiascoWhile irate fans were left scrambling to wade through the Taylor Swift ticket confusion, their collective anger caught lawmakers' attention.
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Head of Live Nation faces Senate about Taylor Swift ticket fiascoWhile irate fans were left scrambling to wade through the Taylor Swift ticket confusion, their collective anger caught lawmakers' attention.
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Watch Live: Senators grill Live Nation leader over Taylor Swift ticketing fiascoTicketmaster will testify publicly for the first time since the concert promoter's highly publicized meltdown late last year during ticket sales for Taylor Swift's 'Eras' tour.
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